Privacy Policy

1. Introduction

ArkanOps ("we", "our", or "us") respects your privacy and is committed to protecting the personal data we hold. This Privacy Policy explains how we collect, use, and share information when you visit our website or engage with our engineering services.

2. Information We Collect

• Personal Information: When you contact us or request a consultation, we collect information such as your name, email address, phone number, and company name.
• Technical Data: We automatically collect usage data including your IP address, browser type, operating system, and pages visited to optimize our website performance and security.
• Project Data: In the course of providing services, we may process code repositories, server logs, API keys (only when necessary and securely), and infrastructure configurations provided by you. These are treated as strictly confidential and proprietary.

3. How We Use Your Data

We use your data for the following purposes:

• To provide and maintain our Service (DevOps automation, development, consulting).
• To notify you about changes to our Service.
• To provide customer support and engineering consultation.
• To detect, prevent and address technical issues or security breaches.
• To facilitate contract management and billing.

4. Data Security

We implement industry-standard security measures including mTLS encryption, strict IAM policies, and secure infrastructure architectures to protect your data. We adhere to the principle of least privilege. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Third-Party Service Providers

We may employ third-party companies (e.g., AWS, Google Cloud, GitHub, Stripe) to facilitate our Service. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Your Rights

Depending on your location, you may have rights under GDPR, CCPA, or other data protection laws to access, correct, or delete your personal data. To exercise these rights, please contact us at contact@arkanops.com.